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Telephone: 03 97739848
Mobile: 0475754004
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Frequently asked Questions
What sort of websites do you do?
- We cater to small start-ups all the way up to large companies with physical store fronts and/or online stores. We create original designs for all of our clients and they are always responsive (a website that works on all devices).
How much do they cost?
- Very broadly speaking, our basic website packages range from $700 to $4,500. We said it was broad! What you really need to know is that we’re priced highly competitively for the quality we produce and the experience we can bring.
What is included in that cost?
- Lots! Custom designs and custom responsive web development code is obviously included, but we also make sure your website is SEO compliant (to be found on Google), linked into Google Analytics so you can measure site visits, proofreading, photo or graphic touch ups when required or we’ll source photography for you, a Content Management System (we work on WordPress), and free on-site WordPress training. As a bonus, you get two highly successful individuals that can guide you on your online marketing journey to help you grow your business, and we’re always up for a chat.
Do you have part payment plans?
- Yes we do. We know it’s sometimes difficult for new start ups to front up the full payment in one go, so we offer different payment plans depending on the project and timings.
How good are you at what you do?
- We don’t usually blow our own horn, but in this highly competitive business, we’ve learnt that we have to blow it from time to time. So here goes…we’re bloody brilliant at what we do! We have worked with Nike, Coca-Cola, Xbox, Whiskas, The FA and Universal Pictures and for some of the most dynamic and successful people in the digital industry globally…so we definitely know what we’re doing, and that is our competitive edge. Ok, horn blowing over.
Can you prove to me how good you are?
- You can’t take our word for it? Ok then. We worked along side a new small business to create their logo, website, facebook page, and advertising campaign and within 3 months they had a steady stream of work which has rapidly grown to a business that is fully booked several weeks in advance. Most of their work has come from online activity and the website alone. They’re now ranking 2nd on Google organically against their key search terms as well. Their Email and AdWords campaigns have given them a very positive return on their investment.
What have you done for other people?
- We have created great websites for sole traders that have not had any marketing collateral to work with. We’re really good at getting under the skin of what a business is about and creating professionally designed content to reflect that. We have generated online marketing campaign ideas and advertising strategies for small businesses. In our past professional lives, we’ve managed teams, presented digital campaigns to rooms of professionals and even helped film video game premiere’s – an experience that doesn’t seem to come in handy these days.
How easy will it be for me?
- We like to make things as simple as possible for the business owner. From the outset we explain in person or over the phone what we will need from the business owner and what to expect over the coming days. We document everything so the owner has a paper trail of what was agreed with both parties. With all of that out of the way, the communication is either kept to a minimum or provided daily depending on what the business owner prefers.
How much time will it take?
- On average, we find a non-ecommerce website takes about 2-4 weeks (if we have all of the website content we need) and an e-commerce websites takes between 5-7 weeks. Timing can depend on how busy we are, when we receive stuff we might need in order to develop the project, or when we receive feedback and/or approvals to move ahead to the next stage.
Why would I use you over another company?
- Good question! It’s hard for us to answer, and for any company to truly answer, as we all claim to be skilled in what we offer. Trust is a huge part of any relationship, and so we’d like to think that you can trust us whole heartedly to do the best job possible. We truly do produce world class standard responsive websites. We could show you what websites are high quality and which ones are not so you can understand yourself what you should be looking for.
What is the benefit of using you as opposed to building it myself?
- Ever messed up a piece of IKEA furniture even though you were following the instructions and used the allen key provided? It’s happened to us all. It’s a bit the same with a DIY website. They’re cheap, seem good on the surface, but scratch a little deeper and you’ll find they don’t function the way you want them to, and you can’t develop it later on. Also, some people could not design their way out of a paper bag. Harsh but true. I wrote an article about the benefits of using a professional vs a DIY website.
What happens afterwards?
- I’ve heard some horror stories of business owners never being able to contact their web designer again after the money had been paid. This will not happen with us. We’ll be in touch to make sure you’re still happy with your website or online campaign. We care that you’re happy and we want to hear that your business has grown as a result of it. We’ll be on the end of the phone or email whenever you have a question or a problem.
Can you make my website found on Google?
- We’ll try our hardest! Part of it is down to you – the content on your website needs to be cleverly written and contain relevant words and phrases, and you’ll want to find ways to have links to your website from other sources. You’ll also want to list your business on various sources such as Google+ and Yellow Pages. But don’t worry, we’ll take care of the rest – the rest being that your website is Search Engine Optimised, your sitemap submitted, and your tags and titles all tickety-boo. We have achieved top search rankings for one of our recent clients.
What advertising should I do?
- There’s not a one size fits all here, it depends on your business. Google AdWords work wonders for some, whereas Facebook is a winner for others. You might have a pile of business cards and therefore a HTML Email might create several leads. Pinterest might be your cup of tea? It’s about getting to know your business first so we can recommend what channels to pursue.
Where are you based?
- We are based in the Bayside area of Victoria, but we work with business in NSW and QLD. We even work with clients in England, the USA and Fiji! Our Melbourne based clients are happy we’re local to them, and it is nice to do face-to-face meetings.
Do you offer ongoing support?
- Yes of course. We’re not fans of becoming a stranger. We often find that we were customers to our clients or we become customers once we’ve met the business owners as there is a mutual trust and respect. We can be a constant presence or like an old friend that you speak to twice a year. Whatever suits you best.
